Policies & Guarantees
Clear terms for shipping, payment, warranty, returns, privacy, and cookies
"Transparent policies. Reliable service."
Policy Index
How We Operate
- Global coverage with reliable logistics partners
- Multiple secure payment options (cards, bank transfer, PayPal)
- Quality-first manufacturing with ISO/ASTM standards
- Clear timelines and documentation for every order
Shipping & Delivery
Regions Served
We serve clients across Europe, North America, Asia, and more with our comprehensive global shipping network.
Shipping Methods
- Sea freight (FCL/LCL) - Most economical for large orders
- Air freight - Faster delivery for urgent orders
- Express courier - Door-to-door service
Incoterms
EXW, FOB Shanghai/Ningbo, CIF, DDP (on request)
Lead Times
Confirmed per product and quantity; typical production time is 20–45 days from order confirmation.
Documentation & Tracking
- Commercial invoice
- Packing list
- Bill of lading/airway bill
- Quality certificates
Insurance & Risk Management
Optional cargo insurance available upon request. We communicate proactively about delays and provide mitigation plans for force majeure situations.
Payment Methods
Accepted Payments
- Visa, MasterCard, American Express
- Bank Transfer (T/T)
- PayPal
Payment Terms
Deposit required with balance due before shipment. Flexible payment schedules available for bulk orders.
Currency & Invoicing
USD by default; EUR/CNY available on request. Proforma invoice provided for confirmation; final invoice issued upon shipment.
Security
PCI-compliant payment gateways ensure secure transactions. Bank details shared via secure channels only.
Warranty & After-Sales
Coverage & Duration
Manufacturing defects in materials and workmanship are covered. Standard 12 months warranty from delivery date (unless specified differently).
Exclusions
- Misuse or improper assembly
- Abnormal wear and tear
- Environmental damage beyond specifications
Claims Process
Provide photos/videos plus order information → evaluation → repair/replacement/credit as appropriate.
Support Services
- Spare parts available for most models
- Technical guidance for assembly and maintenance
- Product care instructions
Returns & Refunds
Eligibility & Time Window
Unused items in original packaging with return authorization required. Notify within 7 days of receipt; return within 30 days after approval.
Fees & Responsibilities
Restocking fees may apply. Shipping costs are buyer's responsibility unless item is defective.
Return Procedure
- Contact support for authorization
- Receive RMA (Return Merchandise Authorization)
- Ship back with tracking
- Inspection and processing
- Refund or credit issued
Note: Custom/OEM orders are non-returnable unless defective per agreed specifications.
Privacy Policy
Data Collection & Purpose
We collect contact information, inquiry details, specifications, and analytics data to respond to inquiries, fulfill orders, improve site performance, and comply with legal obligations.
Legal Bases
- Consent (marketing communications)
- Contract (order fulfillment)
- Legitimate interests (security, analytics)
Data Sharing
Shared only with logistics partners, payment processors, and compliance authorities. We never sell personal data.
Your Rights
- Access your personal data
- Request corrections
- Request deletion
- Object to processing
Security & Retention
Data encrypted in transit, access restricted, regular backups maintained. Data kept as long as necessary for business/legal obligations, then securely deleted.
International Transfers
Safeguarded by standard contractual measures where applicable for cross-border data transfers.
Need Support or Have Questions?
Our team is ready to help you understand our policies and assist with your orders.
Contact Information
Company: Jiaxing Chuanfoo IMP. & EXP. Co., Ltd.
Address: No.1373 Xiuxin Road, Xiuzhou District, Jiaxing City, Zhejiang Province, China 314032
Mobile/WeChat/WhatsApp: +86 189 5737 1573
Email: info@jxchuanfoo.com